Microsoft Dynamics CRM is a very special customer management solution of the new generation.

Independent of the company size, this software offers a full suite for marketing, sales, and service. Expanded by a strong business-intelligence-component, and equipped with the option of integrating numerous Microsoft products, Microsoft Dynamics CRM is an enormously flexible, innovative, and easy to use software.

Only if you convince with excellent customer service and speak clear words in the global competition, you will have lasting success.
Thus, a well-structured, highly professional customer management is constantly gaining importance, independent of the company size.
However, relying only on simple customer databases is a thing of the past. Efficient IT-supported solutions that support the entire communication and interaction are in demand. Whether with the single customer or with the entire target group, whether among each other within the company or across department boundaries, or with partners and suppliers: Safety and sustainability must lead in communication.

High acceptance
Microsoft Dynamics CRM is immediately able to increase the acceptance of the solution among the users.

With the help of tools that integrate themselves seamlessly into your processes and habits, increase your productivity and control your data better, this software solution is an enrichment in many ways. If you have already worked with Word, Excel, Outlook & Co. you will be familiar with this product very quickly.

Thanks to an optimised user interface, assistant-based tools and a close integration in Microsoft Office-applications, Microsoft Dynamics CRM perfectly adapts to the work style of your employees.

Mobile at all times
Become independent and operate Microsoft Dynamics CRM directly in Microsoft Outlook, over a web browser or on your PDA.
The full application including all data is available to you also offline (meaning without Internet connection). This way you are mobile and have access to all customer-relevant information at all times at any location.

The 360-degree view
Microsoft Dynamics CRM allows you a 360°-view on your business contacts and communication. Holistically, this opens new perspectives for you and your company. More productivity in sales, more customer satisfaction and service efficiency, as well as even more effective marketing campaigns are the result.

Recognizing and using free capacities
Due to the process support and automation, your employees are relieved of time-consuming routine activities to a great extent. This way you are able to use your time purposefully. The result: More efficiency in your company.

Microsoft CRM in sales
Through the work with Microsoft Dynamics CRM your sales employees receive the required information faster, are able to manage the sales cycle more efficiently, and improve the closure rates. The increased user acceptance as well as the fast access to online and offline data reduce the effort, increase productivity and make time for efficient sales.
Keep an eye on your sales chances – from getting to know the customer all the way to closure. With one click you change qualified leads into sales chances, and use an efficient management of the entire sales cycle all the way to the invoice.

Microsoft CRM in marketing
Microsoft Dynamics CRM offers holistic and comprehensive marketing functions with which you are able to address your customers effectively. This way, an effective solution is offered that fulfils the strategic and operative tasks in this area.
As they no longer have to change between applications, your employees control the email traffic with customers, various appointments, tasks, contacts and all information about marketing campaigns all they way with just one business application. The sales department also receives the same image of actions and activities at customer location. Hand-in-hand work is guaranteed.

Microsoft CRM in service
Service requirements can be traced without a problem thanks to Microsoft Dynamics CRM from the first contact on to problem solution. Common topics are saved in a knowledge database, which allows your employees to react faster to customer inquiries.
Automatic escalation and forwarding rules allow the assignment of service inquiries to the right resources and queues, so that they can be processed quickly. The central, direct access to comprehensive customer information enables targeted handling of individual customer wishes and answering possible questions. Even complex services can be administered and scheduled easily.

Microsoft CRM in IT
Microsoft Dynamics CRM for you means a first-class full package with tools, technologies and flexible provision options that supply you with maximum value for your investments. Based on reliable and efficient technologies according to industrial standard, Microsoft Dynamics CRM is an enormously flexible CRM-system that changes along with your company.
Microsoft Dynamics CRM allows the installation of several instances on the same physical hardware. This means that the data basis of possibly different units of your company can be administered independently from each other and lower the hardware costs as a consequence.
Profit from improved performance, scaling and availability thanks to new technologies. Microsoft Dynamics CRM supports the clustering of all solution components and convinces also in the area wide-area-network environment (WANs). Due to its improved performance, slow connections are also supported, by only transferring currently needed data.

Further information about Customer Relationship Management (CRM) and Performance Management (CPM) with Microsoft-products is available directly from us.

In case of questions concerning specialist process management and its optimisation or re-structuring, also visit the experts of xax analytics & solutions.